Questions About Our Company
Subcontractors are utilized for specialty trades only including major electrical, major plumbing, HVAC, countertops, glass shower enclosures, and specialty flooring. Any subcontractors we hire are like-minded, local businesses that have been vetted and are fully licensed and insured. Many we have come to know personally through working together and sharing common business philosophies.
For all projects, your daily POC is your Lead Construction Technician who you will meet on the day your project begins. They will provide continual updates on your project’s progress including reviewing work completed, next steps, options, and addressing questions.
For medium to large projects, your second POC is your Project Manager (PM) who will reach out to you prior to or at the start of your project. Our PMs also consult and direct crews on all size projects and are always available should you have a need your Lead cannot address.
For all projects, we also have a third POC available in our office, our Project Coordinator. They are your POC prior to your project commencing and are responsible for coordinating pre-project preparations. Once your project begins, they are still available during office hours to answer questions should you have a need your Lead cannot address or if you are unable to immediately reach your PM.
If you request additional work, we will complete it with your existing project when possible, however, we may need to schedule the work separately to prevent delays to subsequent projects on our schedule.
Any subcontractors we partner with are like-minded, local businesses with common business philosophies and practices. All of our subcontractors are vetted and fully licensed and insured. We are very selective in who we establish relationships with and use only the professionals we can trust to complete projects to the same standards as we do. Many we have worked with for years and have come to know personally.
Estimate & Pricing Questions
Our estimates clearly state the scope of work involved with your project, so you know exactly what is included in our estimate. For instance, we never simply say, “Paint master bedroom.” We will identify the surface(s) to be painted, the paint brand, the number of coats, and the prep work to be completed. This way you know the exact work quoted and you can compare apples to apples—or perhaps apples to oranges—with estimates from other companies.
Although remodeling involves many unknowns, we do our best to anticipate as many as we can upfront and will identify any area(s) we foresee a potential for pricing changes. Should concealed or unforeseen conditions occur, an estimate or change order will be provided prior to any additional work being performed.
Simply stated, our pricing is based on the cost for our company to provide high-quality services consistently. Our industry has a wide array of competitors ranging from single person operations to large corporations. Pricing factors vary greatly from company to company with many having limited business and price structure experience. Our estimates and price structure are based on our unique overhead, labor, equipment, and material costs that enable us to complete projects according to our high-quality standards using in-house employees and proper tools and equipment.
Before You Hire
Start with considering and prioritizing the factors most important to you for this project. Are they quality, reliability, reputation, communication, availability, time to complete, price?
Keep those factors in mind and ask the below questions as you interview contractors.
- Are you licensed? (This should include local business, contractor, and any trade licenses, if applicable.)
- Are you insured including liability, auto, AND worker’s compensation? (Verify they carry ALL three policies and request a Certificate of Insurance (COI) if you feel you should verify in writing. Contractors in Virginia are not required to carry worker’s compensation insurance until they have three or more employees. This puts you at risk for homeowner’s insurance claims should someone be hurt on your property during your project’s completion.)
- Are all of your subcontractors licensed and insured?
- Do you or your subcontractors use employees or day laborers?
- Do you have references available?
The National Association of the Remodeling Industry (NARI) recommends also considering the following:
- Employ a contractor with an established business in your local area. Local firms can be checked through past customers. As tax-paying members of your local community, they are compelled to perform satisfactory work for local homeowners in order for their business to survive. Always be sure that you do business with a company properly licensed to work in your area.
- Look for a local member of the National Association of the Remodeling Industry (NARI). The NARI logo is the mark of a professional.
- Check the remodeling contractor with the local Office of Consumer Affairs or Better Business Bureau to see if there is an adverse record or file.
- Ask for local homeowner references and follow-up on them. Call the references and ask if they were satisfied with all aspects of the contractor’s performance. Ask to see the finished projects.
- When interviewing the contractors for your project, do not blindly accept the lowest estimate. Ask the contractor why his price is higher or lower than another. Are all contractors planning to build the same project? Have all the contractors considered all the details necessary for your project’s success? Oftentimes, a higher price may be worth the cost of better materials and service. REMEMBER that your remodeling dollars spent represent a permanent investment in the home you will spend countless hours in.
- Choose a company with which you feel at ease and one that is well-matched to the scope and complexity of your particular project.
Secondly, make sure you know exactly what you are getting for the price you are quoted. How detailed are the estimates you received? This is your first indication of the level of attention to detail you can expect during your project. Are you comparing apples to apples, meaning are the scope of work and quality/type of materials identical?
Hiring the wrong professional can cost you more in the end and can even devalue your home. Using cheaper materials with a shorter lifespan, not using proper materials, skipping essential steps, and hiring unvetted day laborers are common cost-cutting methods that often lead to future additional costs. Low-quality results and poor craftsmanship can decrease curb appeal as well as the value of your home. An unfinished project can mean the additional costs of hiring someone to redo or finish the work.